Relationship Between Organizational Innovation Capacity and Performance
DOI:
https://doi.org/10.5020/2318-0722.2026.32.e15423Keywords:
innovation capacity, performance, efficiency, maturity, organizationAbstract
The research aimed to evaluate the influence of innovation capacity (IC) on the organization's performance, identifying the potential for innovation arising from R&D activities and the respective results in products, services and processes. Two major gaps are highlighted in the IC literature. The first is the absence of a maturity assessment model, as much of the research fails to validate the extent to which IC translates into performance; the second concerns the historical difficulties in measuring innovation, particularly within the service sector. Existing innovation measures tend to be diffuse or disconnected from organizational strategy. The research uses a qualitative-quantitative approach and was developed with organizations from four countries (Brazil, Portugal, Spain and Germany). In addition to the sample efficiency analyzes using data envelopment analysis (DEA), it was verified, through the regression model, that the independent variables (Learning and Process) have an influence on the dependent variable (Performance). As a result, an IC assessment model is presented, based on quantitative and qualitative data, embodied in a framework that measures the maturity of the organization in relation to the IC variables that can promote or inhibit the organization's performance, in addition to the analysis of the frontier of IC efficiency in sample organizations.
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