Cómo Construir una Organización Ágil mediante la Gobernanza de TI
DOI:
https://doi.org/10.5020/2318-0722.2025.31.e14597Palabras clave:
organización ágil, gobernanza de TI, marco ágilResumen
El entorno empresarial contemporáneo es altamente dinámico, y las organizaciones, así como sus directivos, buscan alcanzar un desempeño superior y una ventaja competitiva a través de los recursos y capacidades de las tecnologías de la información (TI). Este estudio tiene como objetivo investigar cómo la gobernanza de TI puede contribuir a la construcción de una organización ágil. Para ello, se empleó el método cualitativo de estudio de caso único en una importante empresa aseguradora de Brasil. Como resultado, se identificó que la gobernanza de TI, mediante la alineación estratégica entre el negocio y la TI, así como a través de la articulación de sus mecanismos (procesos, estructuras y mecanismos relacionales) y dominios (estratégico, de gestión y operativo), integrados al marco de trabajo ágil SAFe, permitió que la organización estudiada se volviera más ágil. El estudio contribuye a la literatura sobre gobernanza de TI y métodos ágiles, así como a la práctica gerencial, al proponer un modelo de integración entre modelos de gobernanza y métodos ágiles.
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