Management model in incubators and performance of maps

Authors

  • Lieda Amaral Souza Universidade do Minho
  • Pablo Fernandes Dantas UFRN
  • Walid Abbas El Aouar Universidade Potiguar - UnP
  • Lais Karla Silva Barreto Universidade Potiguar

Abstract

This paper aims to discuss the proposal for a management model applicable to incubators based on the strategic maps and performance dashboards according the premises of the Balanced Scorecard (BSC) and use it as a performance measurement tool of the incubated companies according to the key practices CERNE model. It was adopted a qualitative approach by developing a case study in a technological incubator, using the Delphi technique for construction of the strategic objectives which are designed to map the composition and Performance Indicators Panel. The research findings present an initial proposal for map and performance dashboard contemplating the four perspectives proposed by the BSC (Learning and Development, Internal Processes, Customers and Financial). It is therefore an innovative approach to relationship management and performance evaluation between the incubator and companies affected by the scheme. Keywords: Incubator. BSC. Strategy maps. CERNE.

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Author Biographies

Lieda Amaral Souza, Universidade do Minho

Pesquisadora. Mestre em Engenharia da Produção e Doutoranda em Tecnologia e Sistemas de Informações. EEng/PDTSI/Uminho Campus de Azurem - Guimarães - Portugal

Pablo Fernandes Dantas, UFRN

Pos Graduado em Controladoria e Finanças pela UFRN

Walid Abbas El Aouar, Universidade Potiguar - UnP

Professor e Coordenador do Mestrado Profissional em Administração da UnP, Mestre e Doutor em Administração, Pesquisador do Comportamento Organizacional

Lais Karla Silva Barreto, Universidade Potiguar

Doutora em Estudos da Linguagem pela Universidade Federal do Rio Grande do Norte (UFRN), docente do Mestrado Profissional em Administração da Universidade Potiguar. Endereço: Av. Eng. Roberto Freire, 1684, Capim Macio, CEP: 59.082-902, Natal-RN; Fone: (84) 3216-8616

Published

2015-10-01

How to Cite

SOUZA, L. A.; DANTAS, P. F.; EL AOUAR, W. A.; BARRETO, L. K. S. Management model in incubators and performance of maps. Journal of Administrative Sciences, [S. l.], v. 21, n. 1, 2015. Disponível em: https://ojs.unifor.br/rca/article/view/3628. Acesso em: 22 dec. 2024.

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Artigos