Information (Dis)order: A Discussion of the Institutional Crisis Communication Plan

Thiago Assunção de  Moraes; Juliana de Oliveira Cordeiro; Uesllei Sousa Reis

doi:10.5020/2318-0722.2025.31.e16509

Authors

Thiago Assunção de Moraes Federal University of Paraíba, João Pessoa, Paraíba, Brazil https://orcid.org/0000-0001-9729-4858
Juliana de Oliveira Cordeiro State University of Piauí, Parnaíba, Piauí, Brazil https://orcid.org/0000-0003-0902-9638
Uesllei Sousa Reis Federal University of Piauí, Teresina, Piauí, Brazil https://orcid.org/0009-0003-4647-0235

DOI:

https://doi.org/10.5020/2318-0722.2025.31.e16509

Keywords:

information technology, fake news, social responsibility

Abstract

The rapid, easy access to information via the internet creates challenges for its control and management. A broad perception of freedom can encourage the creation and dissemination of fake news, a problem that affects both individuals and institutions. How, then, can fake news and opportunistic behavior in the provision of information be eliminated? This teaching case seeks to contribute to the development of skills in analysis, diagnosis, and problem solving; to raise students’ awareness of potential threats; to stimulate creativity in decision-making and strategy design; and to foster a sense of responsibility for information and the use of official sources. The events described in the case narrative are inspired by real situations at the Instituto Federal do Piauí (IFPI). Although the story is fictional, episodes of this nature do in fact occur at the institution. The information was obtained from IFPI, particularly from the Communications Directorate and the institution’s official website, and from its official Instagram page. The case can be used in undergraduate and lato sensu graduate courses in Information Technology, Social Communication, Administration, and Public Management that address topics such as institutional image, management, crisis, dissemination (and its tools), and strategic communication.

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Translation

This article is a translation in English of the article: (Des)ordem Informacional: Uma Discussão sobre o Plano Institucional de Comunicação de Crise

Author Biographies

Thiago Assunção de Moraes, Federal University of Paraíba, João Pessoa, Paraíba, Brazil

Holds a Bachelor of Business Administration and a MSc and PhD in Administration from the Federal University of Paraíba (UFPB) (2018). Currently a collaborating professor in the Graduate Program in Public Management at the Federal University of Piauí (UFPI), an adjunct professor at the State University of Piauí (UEPI), leader of the ESCADA research group (CNPq), and a member of the GPCIber/UFPB (CNPq) research group and the UESPI/Covid2019 Observatory (CNPq). Visiting researcher at UNIAG (Applied Management Research Unit), Polytechnic Institute of Bragança,
Portugal.

Juliana de Oliveira Cordeiro, State University of Piauí, Parnaíba, Piauí, Brazil

Holds a MSc in Public Management from the UFPI (2024), a specialization in Corporate Communication Management from the UFPI (2008), a BSc in Social Communication from the UFPI (2006), and a degree in Interior Design from the Piauí College of Health, Human and Technological Sciences (2012).

Uesllei Sousa Reis, Federal University of Piauí, Teresina, Piauí, Brazil

Holds a MSc in Public Management from the UFPI (2024) and a BSc in Law from the UEPI (2014). Practicing attorney registered with OAB-PI n. 12335 (2015). Specialist in Administrative Law (2017) at Cândido Mendes University and in Constitutional and Administrative Law (2021) at the Superior School of Law of Piauí (ESA-PI). Currently works as an electromechanical laboratory technician at the Federal Institute of Piauí and is a member of the Robotics Innovation and Research Group since 2018.

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