A Quasi-Experimental Investigation into the Adoption and Use of BPM Notation
DOI:
https://doi.org/10.5020/2318-0722.2023.29.e12177Keywords:
process management, process modeling, process mapping, BPMN notation, UTAUT modelAbstract
This article aimed to investigate whether adopting and using the Business Process Model and Notation (BPMN) are perceived differently from the introduction of simplified versions of its symbols, adapted to the context of training process leaders in an organization. For this, a quasi-experiment was used involving 41 employees in the supply area of a company in the Brazilian electricity sector, participating in training for process leaders. The individuals undertook two rounds of task execution, where at the end of each one, they answered the research questionnaire. The UTAUT model was used as theoretical support, presenting its variables and constructs in the data collection instrument. The main result points out that the manipulation of the BPMN notation resulted in statistically significant differences for 13 of the 15 dependent variables measured between the experimental groups and the control group, meeting the initial objective of the study. Based on this, hypotheses and an agenda for future studies are suggested.
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