Eficácia da gestão baseada em processos em uma IES pública: Percepções quantitativas de um projeto piloto

Autores

DOI:

https://doi.org/10.5020/2318-0722.2024.30.e13967

Palavras-chave:

gestão baseada em processos, eficácia do processo, serviço público, Instituições de Ensino Superior, gestão enxuta

Resumo

O objetivo deste artigo é identificar os fatores que influenciam na eficácia da gestão baseada em processos. Foi realizada uma pesquisa em uma instituição de ensino superior (IES) pública brasileira e obteve-se uma amostra válida de 202 respostas. A análise dos dados foi realizada por meio de técnicas estatísticas multivariadas, que incluíram análises exploratórias de fatores e de regressão. Os resultados mostraram que a compreensão e o comprometimento, o valor para o usuário, a padronização do processo, a melhoria contínua e a identificação de atividades sem valor influenciam a eficácia dos processos. Foi adotada uma análise de regressão para identificar as dimensões da eficácia do processo das IES. As practical contributions, this study helps to the development of strategies and actions that enhanced a more effective university management scheme by the better understanding of Process-based Management Practices on the process effectiveness. Esses resultados também podem ter uma contribuição direta para a comunidade acadêmica, que será beneficiada com o desenvolvimento de melhores práticas de tomada de decisões gerenciais baseadas em processos em termos de níveis mais altos de eficácia, eficiência e relevância da execução dos processos interno. Por fim, em termos de originalidade e valor, este artigo implica em uma melhor identificação dos atributos que agregarão os padrões de gestão baseados em processos, priorizando as estratégias e ações que contribuirão para a excelência na tomada de decisões.

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Biografia do Autor

Leander Luiz Klein, Universidade Federal de Santa Maria, Cachoeira do Sul, Rio Grande do Sul, Brasil

Doutor em Administração pela Universidade Federal de Santa Maria (UFSM) (2016), Mestre em Administração pela UFSM (2012) e Bacharel em Administração pela UFSM (2009). Possui experiência internacional como Visiting Scholar na University of Arizona (USA). Atualmente, é professor adjunto da Universidade Federal de Santa Maria, lotado no campus regional de Cachoeira do Sul (RS).us sede.

Patricia Inês Schwantz, Universidade Federal de Santa Maria, Santa Cruz do Sul, Rio Grande do Sul, Brasil

Doutoranda em Administração e Mestre em Administração Pública pela Universidade Federal de Santa Maria (UFSM). Especialista em Estatística e Modelagem Quantitativa pela Universidade Federal de Santa Maria (UFSM) e em Gestão Empresarial pela Universidade de Santa Cruz do Sul (UNISC). Bacharel em Engenharia de Bioprocessos e Biotecnologia pela Universidade Estadual do Rio Grande do Sul (UERGS).

 

Eric Charles Henri Dorion, Universidade Federal de Santa Maria, Santa Maria, Rio Grande do Sul, Brasil

Doutor em Administração de Empresas pela Universidade de Sherbrooke, Canadá (2003), Mestre em Administração de Empresas pela Université Laval, Canadá (1997) e Bacharel em Geografia pela Université Laval, Canadá (1985).

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Publicado

02.02.2024

Como Citar

KLEIN, L. L.; SCHWANTZ, P. I.; DORION, E. C. H. Eficácia da gestão baseada em processos em uma IES pública: Percepções quantitativas de um projeto piloto. Revista Ciências Administrativas, [S. l.], v. 30, p. 1–18, 2024. DOI: 10.5020/2318-0722.2024.30.e13967. Disponível em: https://ojs.unifor.br/rca/article/view/13967. Acesso em: 2 dez. 2024.

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