Le cadre analytique greenien : un champ de forces entre l’intrapsychique et l’intersubjectif
DOI:
https://doi.org/10.5020/2318-0722.2024.30.e13967Palabras clave:
gestión basada en procesos, eficacia del proceso, servicio público, Institución de Enseñanza Superior; gestión optimizadaResumen
El objetivo de este artículo es identificar los factores que influencian en la eficacia de la gestión basada en procesos. Fue realizada una investigación en una institución de enseñanza superior (IES) pública brasileña y se obtuvo una
muestra válida de 202 respuestas. El análisis de los datos fue realizado por medio de técnicas estadísticas multivariadas, que incluyeron análisis exploratorios de factores y de regresión. Los resultados mostraron que la comprensión y el comprometimiento, el valor para el usuario, la estandarización del proceso, el mejoramiento continuo y la identificación de actividades sin valor influyen en la eficacia de los procesos. Fue adoptado un análisis de regresión para identificar las dimensiones de la eficacia del proceso de las IES. Como contribuciones prácticas, este estudio ayuda en el desarrollo de estrategias y acciones que potencian un esquema de gestión universitaria más eficiente por medio de una mejor comprensión de las Prácticas de Gestión
Basadas en Procesos en la eficiencia de los procesos. Estos resultados también pueden tener una contribución directa para la comunidad académica, que será beneficiada con el desarrollo de mejores prácticas de toma de decisiones gerenciales basadas en procesos en términos de niveles más altos de eficacia, eficiencia y relevancia de la ejecución de los procesos internos. Por fin, en términos de originalidad y valor, este artículo implica en una mejor
identificación de los atributos que aportará los estándares de gestión basados en procesos, priorizando las estrategias y acciones que contribuirán para la excelencia en la toma de decisiones.
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