Contribuições das Tecnologias Digitais para a Gestão do Conhecimento

Dusan Schreiber; Guilherme Henrique Müller; Vanessa Theis

doi:10.5020/2318-0722.2023.29.e12730

Authors

Dusan Schreiber Universidade Feevale https://orcid.org/0000-0003-4258-4780
Guilherme Henrique Müller Universidade Feevale https://orcid.org/0000-0003-1893-4672
Vanessa Theis Universidade Feevale https://orcid.org/0000-0002-5100-7574

DOI:

https://doi.org/10.5020/2318-0722.2023.29.e12730

Keywords:

knowledge management, digital technologies, higher education institution

Abstract

The aim of this article is to analyze the digital technologies used in the knowledge management process in the marketing sector of a large higher education institution in southern Brazil. Together, we seek to identify possible improvement points in the observed practice and the theoretical proposal developed during the study. Empirical data were collected through semi-structured interviews and complemented with a documental survey and participant observation in loco. Como principais resultados, destaca-se que foi identificado um espaço potencial para capacitação dos profissionais sobre a utilização das ferramentas da Web 2.0 e ferramentas colaborativas, a fim de obterem maior proveito das funcionalidades das mesmas.

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Author Biographies

Dusan Schreiber, Universidade Feevale

Doutor em Administração pela Universidade Federal do Rio Grande do Sul (UFRGS), Professor Titular da Universidade Feevale.

Guilherme Henrique Müller, Universidade Feevale

Bacharel em Administração pela Universidade Feevale, Especialista em Tecnologia para Negócios pela Pontifícia Universidade Católica do Rio Grande do Sul (PUC – RS).

Vanessa Theis, Universidade Feevale

Doutora em Qualidade Ambiental pela Universidade Feevale.

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