Understanding the perceptions of Brazilian executives of software firms about Critical Success Factors

Allysson Allex Araújo; Márcio Mota; Paulo Cesar de Sousa Batista; Jerffeson Souza

doi:10.5020/2318-0722.2022.28.e11855

Autores

Allysson Allex Araújo Universidade Federal do Ceará (UFC) https://orcid.org/0000-0003-2108-2335
Márcio Mota Universidade Estadual do Ceará (UECE) https://orcid.org/0000-0002-7725-3335
Paulo Cesar de Sousa Batista Universidade Estadual do Ceará (UECE) https://orcid.org/0000-0003-3310-0246
Jerffeson Souza Universidade Estadual do Ceará (UECE) https://orcid.org/0000-0001-8361-4806

DOI:

https://doi.org/10.5020/2318-0722.2022.28.e11855

Palavras-chave:

critical success factors, software industry, performance

Resumo

Our objective is to understand the perceptions of the Brazilian executives about the CSFs to achieve superior organizational performance. We defined a qualitative and quantitative design composed of an Analytic Hierarchy Process and Content Analysis methods. We identified that Marketing and Innovation are the most important CSFs and the interviewed executives suggested three additional factors, i.e., Investment in Startups, Digital Marketing and National Culture, that were not previously identified in the literature review. We highlight the availability of a new framework of CSFs based on different sources and in-depth interviews with Information Technology (IT) executives. Our study also contributes to an overview of CSFs in the Brazilian IT industry.

Downloads

Não há dados estatísticos.

Biografia do Autor

Allysson Allex Araújo, Universidade Federal do Ceará (UFC)

Professor Adjunto nos cursos de Sistemas de Informação e Ciência da Computação da Universidade Federal do Ceará (UFC) - Campus de Crateús. É coordenador do Grupo de Estudos em Sistemas de Informação e Inovação Digital (GESID).

Márcio Mota, Universidade Estadual do Ceará (UECE)

Doutor em Administração, possui dois mestrados em Administração (Profissional e acadêmico), possui três especializações (Marketing, Tecnologia da Informação e Gestão em Planos de Saúde) e Graduado em Administração. Professor em Programas de Graduação e Pós-Graduação em disciplinas de Marketing e Métodos Quantitativos Aplicados à Administração. Possui artigos publicados em eventos e periódicos nacionais e internacionais (e.g. Enanpads, Academy of Consumer Research - ACR, Society of Consumer Psychology - SCP, Revista da Mackenzie, Journal of Business Ethics e Journal of Marketing for Higher Education. Área de pesquisa: Marketing de Serviços e de Relacionamento, Comportamento do Consumidor e Negócios Internacionais.

Paulo Cesar de Sousa Batista, Universidade Estadual do Ceará (UECE)

Professor Adjunto no Programa de Pós-graduação em Administração (PPGA) da Universidade Estadual do Ceará (UECE). Doutor em Economia pela University of Illinois.

Jerffeson Souza, Universidade Estadual do Ceará (UECE)

Professor Associado no Programa de Pós-graduação em Ciência da Computação (PPGCC) da Universidade Estadual do Ceará (UECE). Doutor em Ciência da Computação pela University of Ottawa.

Referências

Araújo, A. A., Mota, M., Batista, P. C. S., & Souza, J. T. (2022). Supplementary Material - Understanding the perceptions of Brazilian executives of software firms about Critical Success Factors. Link

Associação Brasileira das Empresas de Software. (2017). Brazilian software market: Scenario and trends. In Associação Brasileira Das Empresas De Software (pp. 1-28). Link

Associação Brasileira das Empresas de Software. (2020). Brazilian software market: Scenario and trends. In Associação Brasileira Das Empresas De Software (pp. 1-28). Link

Bañales, D. L. G., & Adam, M. R. (2007). Critical success factors in the software industry and their relation with strategic business orientation: an empirical-exploratory study. Journal of Information Systems and Technology Management, 4(1), 47-70. Link

Bardin, L. (1979). Análise de conteúdo. Edições 70.

Bauer, M. W., & Gaskell, G. (2000). Qualitative researching with text, image and sound. Sage Publications Ltd.

Boyce, C., & Neale, P. (2006). Conducting in-depth interviews: a guide for designing and conducting in-depth interviews for evaluation input (pp. 1-16). Link

Boynton, A. C., & Zmud, R. W. (1984). An assessment of critical success factors. Sloan Management Review, 25(4), 17-27.

Caralli, R., Stevens, J., Willke, B., & Wilson, W. (2004). The critical success factor method: establishing a foundation for enterprise security management principle contributors. Link

Chen, Y., Wang, Y., Nevo, S., Jin, J., Wang, L., & Chow, W. S. (2014). IT capability and organizational performance: the roles of business process agility and environmental factors. European Journal of Information Systems, 23(3), 326-342. DOI: 10.1057/ejis.2013.4

Chow, T., & Cao, D.-B. (2008). A survey study of critical success factors in agile software projects. Journal of Systems and Software, 81(6), 961-971. DOI: 10.1016/j.jss.2007.08.020

Corbin, J., & Strauss, A. (2014, December). Basics of Qualitative Research: Techniques and procedures for developing grounded theory. SAGE Publications Inc. Link

Dal Forno, G. M. B., & Muller, F. M. (2017). Fatores críticos em projetos de desenvolvimento de software. Revista Pretexto, 18(2), 100-115. DOI: 10.21714/pretexto.v18i2.5295

Damaševičius, R. (2009). On the human, organizational, and technical aspects of software development and analysis. In Papadopoulos, G., Wojtkowski, W., Wojtkowski, G., Wrycza, S., & Zupancic, J. (eds) Information Systems Development (pp. 11-19). Springer. DOI: 10.1007/b137171_2

Day, G. S. (1994). The capabilities of market-driven organizations. Journal of Marketing, 58(4), 37-52. DOI: 10.2307/1251915

Deshpandé, R., Farley, J. U., & Webster, F. E. (1993). Corporate culture, customer orientation, and innovativeness in Japanese firms: a quadrant analysis. Journal of Marketing, 57(1), 23-37. DOI: 10.2307/1252055

Dutta, S., Narasimhan, O., & Rajiv, S. (2005). Conceptualizing and measuring capabilities: methodology and empirical application. Strategic Management Journal, 26(3), 277-285. DOI: 10.1002/smj.442

Brazil. (2003). Diretrizes de política industrial, tecnológica e de comércio exterior. Casa Civil da Presidência da República. Link

Garg, R., Rahman, Z., Qureshi, M. N., & Kumar, I. (2012). Identifying and ranking critical success factors of customer experience in banks: An analytic hierarchy process (AHP) approach. Journal of Modelling in Management, 7(2), 201-220. DOI: 10.1108/17465661211242813

Hairul, M., Nasir, M. H. N., & Sahibuddin, S. (2011). Critical success factors for software projects: A comparative study. Scientific Research and Essays, 6(10), 2174-2186. Link

Hitt, M. A., Ireland, R. D., & Hoskisson, R. E. (2012). Strategic management: competitiveness & globalization: concepts and cases (10th ed.). South-Western Cengage Learning.

David, A., Nguyen, Q., Johnson, V., Kappelman, L., Torres, R., & Maurer, C. (2018). The 2017 SIM IT Issues and Trends Study. MIS Quarterly Executive, 17(1). Link

Kappelman, L., McLean, E., Johnson, V., Torres, R., Nguyen, Q., Maurer, C., & Snyder, M. (2017). The 2016 SIM IT Issues and Trends Study. MIS Quarterly Executive, 16(1), 47-80. Link

Kasayu, R. N., Hidayanto, A. N., & Sandhyaduhita, P. I. (2017). Critical success factors of software development projects using analytic hierarchy process: a case of Indonesia. International Journal of Innovation and Learning, 22(1), 1-22. DOI: 10.1504/ijil.2017.085245

Khan, S. U., Niazi, M., & Ahmad, R. (2010). Critical Success Factors for Offshore Software Development Outsourcing Vendors: An Empirical Study. In Product-Focused Software Process Improvement (pp. 146-160). Springer. DOI: 10.1007/978-3-642-13792-1_13

Legard, R., Keegan, J., & Ward, K. (2003). In-depth interviews. In J. Ritchie & J. Lewis (Eds.), Qualitative research practice: A guide for social science students and researchers (pp. 138-169). Sage Publications Ltd. Link

Lesser, E., & Ban, L. (2016). How leading companies practice software development and delivery to achieve a competitive edge. Strategy & Leadership, 44(1), 41-47. DOI: 10.1108/sl-11-2015-0083

Lins, B. F., Lopes, C. A., Nazareno, C., & Gadelha, M. (2007). O mercado de software no Brasil: Problemas institucionais e fiscais. Câmara dos Deputados, Coordenação de Publicações. Link

Luftman, J., Derksen, B., Dwivedi, R., Santana, M., Zadeh, H. S., & Rigoni, E. (2015). Influential it Management Trends: An International Study. Journal of Information Technology, 30(3), 293-305. DOI: 10.1057/jit.2015.18

Melo, C. de O., Ferraz, R., & Parsons, R. J. (2016). Brazil and the Emerging Future of Software Engineering. IEEE Software, 33(1), 45-47. DOI: 10.1109/ms.2016.28

Miller, C. C., & Cardinal, L. B. (1994). Strategic planning and firm performance: A synthesis of more than two decades of research. Academy of Management Journal, 37(6), 1649-1665. DOI: 10.2307/256804

Minayo, M. C., Deslandes, S. F., & Gomes, R. (2009). Pesquisa social: teoria, método e criatividade. In Pesquisa social: teoria, método e criatividade. Vozes.

Mota, M., Nogueira, C., & Ogasavra, M. (2012). Understanding internationalization strategies of Brazilian information technology firms - insights from the analytic hierarchy process. In Proceedings of the annual conference of the administrative sciences association of Canada.

Nadkarni, S., & Prügl, R. (2020). Digital transformation: a review, synthesis, and opportunities for future research. Management Review Quarterly, 71(2), 233-341. DOI: 10.1007/s11301-020-00185-7

O’Regan, N., & Ghobadian, A. (2004). The importance of capabilities for strategic direction and performance. Management Decision, 42(2), 292-313. DOI: 10.1108/00251740410518525

Remus, U., & Wiener, M. (2009). Critical success factors for managing offshore software development projects. Journal of Global Information Technology Management, 12(1), 6-29. DOI: 10.1080/1097198x.2009.10856483

Ritchie, J., Lewis, J., Nicholls, C. M., & Ormston, R. (2013). Qualitative Research Practice: A guide for social science students and researchers. Sage.

Rockart, J. F. (1979). Chief executives define their own data needs. Harvard Business Review, 57(2), 81-93. Link

Romijn, H., & Albaladejo, M. (2002). Determinants of innovation capability in small electronics and software firms in southeast England. Research Policy, 31(7), 1053-1067. DOI: 10.1016/s0048-7333(01)00176-7

Saaty, T. L. (2013). Analytic Hierarchy Process. In S. I. Gass & M. C. Fu (Eds.), Encyclopedia of Operations Research and Management Science (pp. 52-64). Springer. DOI: 10.1007/978-1-4419-1153-7_31

Sauvola, T., Lwakatare, L. E., Karvonen, T., Kuvaja, P., Olsson, H. H., Bosch, J., & Oivo, M. (2015). Towards Customer-Centric Software Development: A Multiple-Case Study. 2015 41st Euromicro Conference on Software Engineering and Advanced Applications, 9-17. DOI: 10.1109/seaa.2015.63

Toledo, J. C. de, Silva, S. L. da, Mendes, G. H. S., & Jugend, D. (2008). Fatores críticos de sucesso no gerenciamento de projetos de desenvolvimento de produto em empresas de base tecnológica de pequeno e médio porte. Gestão & Produção, 15(1), 117-134. DOI: 10.1590/s0104-530x2008000100011

Turban, E., Leidner, D., McLean, E., & Wetherbe, J. (2008). Information technology for management: Transforming organizations in the digital economy (6th ed.). John Wiley & Sons.

Ulrich, D., & Lake, D. (1991). Organizational capability: creating competitive advantage. Academy of Management Perspectives, 5(1), 77-92. DOI: 10.5465/ame.1991.4274728

Verhoef, P. C., Broekhuizen, T., Bart, Y., Bhattacharya, A., Qi Dong, J., Fabian, N., & Haenlein, M. (2021). Digital transformation: a multidisciplinary reflection and research agenda. Journal of Business Research, 122, 889-901. Sciencedirect. DOI: 10.1016/j.jbusres.2019.09.022

Winter, S. G. (2003). Understanding dynamic capabilities. Strategic Management Journal, 24(10), 991-995. DOI: 10.1002/smj.318

Zhao, H., Tong, X., Wong, P. K., & Zhu, J. (2005). Types of technology sourcing and innovative capability: An exploratory study of Singapore manufacturing firms. The Journal of High Technology Management Research, 16(2), 209-224. DOI: 10.1016/j.hitech.2005.10.004