Impacto da Confiança na Relação entre Gestão de Riscos Relacionais e Engajamento Colaborativo
DOI:
https://doi.org/10.5020/2318-0722.2022.28.e11120Palavras-chave:
Gestão de riscos, Riscos relacionais, Engajamento colaborativo, ConfiançaResumo
O estudo objetiva averiguar o impacto da gestão de riscos relacionais (GRR) no engajamento colaborativo (EC) com parceiros de negócio e testar a confiança (CONF) como mediadora desta relação. Utilizou-se survey, com questionário eletrônico, aplicado a gestores de empresas. Analisaram-se os dados utilizando-se Modelagem de Equações Estruturais, operacionalizada através do software SmartPLS 3.2.6. Os resultados obtidos apontam que todos os itens do modelo de mensuração apresentaram cargas fatoriais superiores a 0,72 e que os intervalos de confiança (I.C.- 95%) foram significativos, confirmando o modelo proposto com indicadores que representam os construtos. Os achados evidenciaram relação positiva e significativa da GRR e da CONF com o EC. Como contribuição, demonstra-se que o gerenciamento de riscos e a confiança são aspectos relevantes para que os parceiros se engajem colaborativamente, reforçando a necessidade de gerenciar os riscos para maximizar benefícios gerados com o relacionamento.
Downloads
Referências
ABNT. NBR ISO 9001:2015: sistema de Gestão da Qualidade – requisitos. 3. ed. Rio de Janeiro: ABNT, 2015.
ADOBOR, H. Alliances as collaborative regimes. Competitiveness Review, [S.l.], v. 21, n. 1, p. 66-88 , 2011.
AIME, F. et al. The riddle of heterarchy: power transitions in cross-function teams. Academy of Management Journal, [S.l.], v. 57, n. 2, p. 327-352, 2014.
ALBUQUERQUE, M. et al. Identificação e análise dos riscos corporativos associados ao ambiente de valor do negócio de cacau da Cargill. Cadernos EBAPE, [S.l.], v. 17, n. 1, p. 156-172, 2019.
AMBULKAR, S.; BLACKHURST, J. V.; CANTOR, D. E. Supply chain risk mitigation competency: an individual-level knowledge-based perspective. International Journal of Production Research, [S.l.], v. 54, n. 5, p. 1398-1411, 2016.
BARRATT, M. Understanding the meaning of collaboration in the supply chain. Supply Chain Management: An International Journal, [S.l.], v. 9, n. 1, p. 30-42, 2004. DOI: 10.1108/13598540410517566
BIRKEL, Hendrik Sebastian; HARTMANN, Evi. Internet of Things – the future of managing supply chain risks. Supply Chain Management, [S.l.], v. 25, n. 5, p. 535-548, 2020.
BRUSSET, Xavier; TELLER, Christoph. Supply chain capabilities, risks, and resilience. International Journal of Production Economics, [S.l.], v. 184, p. 59-68, 2017. DOI: 10.1016/j.ijpe.2016.09.008.0925-5273
CAO, M.; ZHANG, Q. Supply chain collaboration: impact on collaborative advantage and firm performance. Journal of Operations Management, [S.l.], v. 29, n. 3, p. 163-180, 2011.
CASTRO, M. R. et al. Relacionamentos colaborativos e desempenho competitivo de empresas brasileiras. RAE-Revista de Administração de Empresas, [S.l.], v. 55, n. 3, p. 314-328, 2015.
CHAUDHURI, A.; BOER, H.; TARAN, Y. Supply chain integration, risk management and manufacturing flexibility. International Journal of Operations & Production Management, [S.l.], v. 38, n. 3, p. 690-712, 2018. DOI: 10.1108/IJOPM-08-2015-0508
CHEN, I. J.; KITSIS, A. M. A research framework of sustainable supply chain management: The role of relational capabilities in driving performance. International Journal of Logistics Management, [S.l.], v. 28, n. 4, p. 1454-1478, 2017.
CHENG, J.; CHEN, M. Influence of institutional and moral orientations on relational risk management in supply chains. Journal of Purchasing and Supply Management, [S.l.], v. 22, n. 2, p. 110–119, 2016. Disponível em: Link. Acesso em: 15 de maio 2020.
CHENG, Xusen; FU, Shixuan; VREEDE, Gert-Jan de. Determinants of trust in computer-mediated offshore software-outsourcing collaboration. International Journal of Information Management, [S.l.], v. 57, p. 102301, jan. 2021. DOI: 10.1016/j.ijinfomgt.2020.102301
COLLIER, Zachary A.; SARKIS, Joseph. The zero trust supply chain: Managing supply chain risk in the absence of trust. International Journal of Production Research, [S.l.], v. 59, n. 11, p. 3430-3445, 2021. DOI: 10.1080/00207543.2021.1884311
CRESWELL, J. W. Projeto de pesquisa: métodos qualitativos, quantitativos e mistos. Porto Alegre: Artmed, 2010.
DAMODARA, Aswath. The Society for Financial Studies The Weekend Effect in Information Releases: A Study of Earnings and Dividend Announcements. The Review of Financial Studies, [S.l.], v. 2, n. 4, p. 607-623, 1989.
DAMODARAN, Aswath. Investment valuation: Tools and techniques for determining the value of any asset. [S.l.]: John Wiley & Sons, 2012.
DAMODARAN, Aswath. What is the riskfree rate? A Search for the Basic Building Block. Journal of New Finance, [S.l.], v. 1, n. 3, 2020.
DAS, T. K.; TENG, B. S. Trust, control, and risk in strategic alliances: an integrated framework. Organization Studies, [S.l.], v. 22, n. 2, p. 251–283, 2001. DOI: 10.1177/0170840601222004
DAY, M. et al. Trust and relational embeddedness: exploring a paradox of trust pattern development in key supplier relationships. Industrial Marketing Management, [S.l.], v. 42, n. 2, p. 152-165, 2013.
DELERUE, H. Relational risk perception and alliance management in French biotechnology SMEs. European Business Review, [S.l.], v. 17, n. 6, p. 532-546, 2005.
DESAI, V. M. Collaborative stakeholder Engagement: an integration between theories of organizational legitimacy and learning. Academy of Management Journal, [S.l.], v. 61, n. 1, p. 220-244, 2018. DOI: 10.5465/amj.2016.0315
DIRKS, K. T.; FERRIN, D. L. Role trust in organizational settings. Organization Science, [S.l.], v. 12, n. 4, p. 450-467, 2001.
ERTÜRK, A.; VURGUN, L. Retention of IT professionals: examining the in fluence of empowerment, social exchange, and trust. Journal of Business Research, [S.l.], v. 68, n. 1, p. 34-46, 2015.
FAISAL, M. N.; BANWET, D. K.; SHANKAR, R. Supply chain risk mitigation: modeling the enablers. Business Process Management Journal, [S.l.], v. 12, n. 4, p. 535-552, 2006.
FAN, Huan et al. An information processing perspective on supply chain risk management: Antecedents, mechanism, and consequences. International Journal of Production Economics, [S.l.], v. 185, p. 63-75, nov. 2017. Disponível em: Link. Acesso em: 15 de junho de 2020.
FAUL, F. et al. G*Power: a general power analysis program. Versão GPowerWin 3.1.9.2 .Universität Düsseldorf. [S.l: s.n.], 2014. Disponível em: Link. Acesso em: 6 de junho de 2020.
FILHO, J. A. et al. Compartilhamento de informações, confiança e comprometimento: percepção de autopeças brasileiras sobre montadoras de diversas etnias. Brazilian Business Review, [S.l.], v. 12, n. 6, p. 1-25 , 2015.
FORNELL, C.; LARCKER, D. F. Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, [S.l.], v. 18, n. 1, p. 39-50, 1981.
FRIEND, S. B.; JOHNSON, J. S.; SOHI, R. S. Propensity to trust salespeople: A contingent multilevel-multisource examination. Journal of Business Research, [S.l.], v. 83, p. 1-9, sep. 2018.
GÖLGECI, I. et al. A relational view of environmental performance: What role do environmental collaboration and cross-functional alignment play ? Journal of Business Research, [S.l.], v. 96, p. 35-46, 2019. DOI: 10.1016/j.jbusres.2018.10.058
HA, Byoung Chun; PARK, Yang Kyu; CHO, Sungbin. Suppliers’ affective trust and trust in competency in buyers: Its effect on collaboration and logistics efficiency. International Journal of Operations and Production Management, [S.l.], v. 31, n. 1, p. 56-77, 2011.
HAIR, J. F. et al. Análise multivariada de dados. 6. ed. Porto Alegre: Bookman, 2009.
HAIR JR, J. F. et al. A primer on partial least squares structural equation modeling. 2nd. ed. [S.l.]: Sage, 2017.
HILL, J. A. et al. The effect of unethical behavior on trust in a buyer-supplier relationship: the mediating role of psychological contract violation. Journal of Operations Management, [S.l.], v. 27, n. 4, p. 281-293, 2009. DOI: 10.1016/j.jom.2008.10.002
HUO, B. et al. Curbing opportunism in logistics outsourcing relationships: The role of relational norms and contract. International Journal of Production Economics, [S.l.], v. 182, p. 293-303, 2016.
HUO, B. et al. The impact of supply chain integration on firm performance: The moderating role of competitive strategy. Supply Chain Management, [S.l.], v. 19, n. 4, p. 369–384, 2014. DOI: 10.1108/SCM-03-2013-0096
IVANOV, D. et al. Digital Supply Chain Twins: Managing the Ripple Effect, Resilience, and Visibility. In: IVANOV, D.; DOLGUI, A.; SOKOLOV, B. Handbook of ripple effects in the supply chain. [S.l: s.n.], 2019. p. 309-332.
JIA, F.; RUTHERFORD, C. Mitigation of supply chain relational risk caused by cultural differences between China and the West. International Journal of Logistics management, [S.l.], v. 21, n. 2, p. 251-270, 2010. DOI: 10.1108/09574091011071942
JIANG, X. et al. Partner trustworthiness, knowledge flow in strategic alliances, and firm competitiveness: A contingency perspective. Journal of Business Research, [S.l.], v. 69, n. 2, p. 804-814, 2016. Disponível em: Link. Acesso em: 12 de junho de 2020.
JÜTTNER, U.; MAKLAN, S. Supply chain resilience in the global financial crisis: an empirical study. Supply Chain Management: An International Journal, [S.l.], v. 16, n. 4, p. 246-259, 2011.
JÜTTNER, U.; PECK, H.; CHRISTOPHER, M. An agenda for future research Supply Chain Risk Management : Outlining an Agenda for Future Research. International Journal of Logistics: Research and Applications, [S.l.], v. 6, n. 4, p. 197-210, 2003.
KAUPPI, K. et al. Managing country disruption risks and improving operational performance: risk management along integrated supply chains. International Journal of Production Economics, [S.l.], v. 182, p. 484-495, 2016.
KROTOV, V. The Internet of Things and new business opportunities. Business Horizons, [S.l.], v. 60, n. 6, p. 831-841, 2017. DOI: 10.1016/j.bushor.2017.07.009
LASI, H. et al. Industry 4.0. Business and Information Systems Engineering, [S.l.], v. 6, n. 4, p. 239-242, 2014.
LI, G. et al. Joint supply chain risk management: an agency and collaboration perspective. International Journal of Production Economics, [S.l.], v. 164, p. 83-94, 2015.
LIAO, S. H.; HU, D. C.; DING, L. W. Assessing the influence of supply chain collaboration value innovation, supply chain capability and competitive advantage in Taiwan’s networking communication industry. International Journal of Production Economics, [S.l.], v. 191, p. 143-153 , 2017. DOI: 10.1016/j.ijpe.2017.06.001
MACEDO, R. de C. et al. Confiança nos relacionamentos em cluster de empresas. RAE - Revista de Administração de Empresas, [S.l.], v. 57, n. 4, p. 330-341, 2017.
MCCARTER, M. W.; NORTHCRAFT, G. B. Happy together ? Insights and implications of viewing managed supply chains as a social dilemma. Journal of Operations Management, [S.l.], v. 25, n. 2, p. 498-511, 2007.
MIN, Hokey. Blockchain technology for enhancing supply chain resilience. Business Horizons, [S.l.], v. 62, n. 1, p. 35-45, 2019. DOI: 10.1016/j.bushor.2018.08.012
MISHRA, D. et al. Bridging and buffering: strategies for mitigating supply risk and improving supply chain performance. International Journal of Production Economics, [S.l.], v. 180, p. 183-197, 2016. DOI: 10.1016/j.ijpe.2016.08.005.0925-5273
MORGAN, R. M.; HUNT, S. D. The commitment-trust theory of relationship marketing. Journal of Marketing, [S.l.], v. 58, n. 3, p. 20-38, 1994.
NETEMEYER, R. G.; BEARDEN, W. O.; SHARMA, S. Scaling procedures: Issues and applications. [S.l.]: Sage Publications, 2003.
NING, Y. Combining formal controls and trust to improve dwelling fit-out project performance: A configurational analysis. International Journal of Project Management, [S.l.], v. 35, n. 7, p. 1238-1252, 2017.
NOOTEBOOM, B.; BERGER, H.; NOORDERHAVEN, N. G. Effects of trust and governance on relational risk. Academy of Management Journal, [S.l.], v. 40, n. 2, p. 308-338, 1997.
OLIVA, F. L. A maturity model for enterprise risk management. International Journal of Production Economics, [S.l.], v. 173, p. 66-79, 2016.
OLIVEIRA, Marcos Paulo Valadares De; ZANINI, Marco Tulio Fundao; RESENDE, Paulo de Tarso. Confiança e monitoramento na integração de cadeias de suprimentos. Revista de Negócios (Online), [S.l.], v. 14, p. 43-54, 2010.
OLSON, E. G. Supply chain opportunity in an uncertain economic recovery. Supply Chain Management: An International Journal, [S.l.], v. 15, n. 6, p. 488-492, 2010.
PALMATIER, Robert W. et al. Relationship velocity : toward a theory of relationship dynamics. Journal of Marketing, [S.l.], v. 77, n. 1, p. 13-30, 2013.
PÉREZ, L.; CAMBRA-FIERRO, J. Learning to work in asymmetric relationships: insights from the computer software industry. Supply Chain Management: An International Journal, [S.l.], v. 20, n. 1, p. 1-10, 2015. Disponível em: 10.1108/SCM-12-2013-0468
PFEFFER, J.; SALANCIK, G. R. The external control of organizations: a resource dependence perspective. New York: Harper & Row, 1978. 336p.
POMPONI, F; FRATOCCHI, L.; TAFURI, S. R. Trust development and horizontal collaboration in logistics: a theory based evolutionary framework. Supply Chain Management: An International Journal, [S.l.], v. 20, n. 1, p. 83-97, 2015. DOI: 10.1108/SCM-04-2013-0114
REVILLA, E.; SAENZ, M. J. The impact of risk management on the frequency of supply chain disruptions. A configurational approach. International Journal of Operations & Production Management, [S.l.], v. 37, n. 5, p. 557-576, 2017.
RINGLE, C. M.; WENDE, S.; BECKER, J. SmartPLS 3.2.6. Bönningstedt: SmartPLS. 2015. Disponível em: Link. Acesso em: 8 de maio de 2020.
SAKO, M; HELPER, S. Determinants of trust in supplier relations: evidence from the automotive industry in Japan and the United States. Journal of Economic Behavior & Organization, [S.l.], v. 34, n. 3, p. 387-417, 1998.
SCHUHMANN, R.; EICHHORN, B. Reconsidering contact risk and contractual risk management. International Journal of Law and Management, [S.l.], v. 59, n. 4, p. 504-521, 2017.
SINGH, P. J.; POWER, D. The nature and effectiveness of collaboration between firms, their customers and suppliers: a supply chain perspective. Supply Chain Management: An International Journal, [S.l.], v. 14, n. 3, p. 189-200, 2009. DOI: 10.1108/13598540910954539
SODHI, M. S.; SON, B.; TANG, C. S. Researchers’ Perspectives on Supply Chain Risk Management. Production and Operations Management, [S.l.], v. 21, n. 1, p. 1-13, 2012.
SPEKMAN, R. E.; SPEAR, J.; KAMAUFF, J. Supply chain competency: Learning as a key component. Supply Chain Management, [S.l.], v. 7, n. 1, p. 41-55, 2002.
STANK, T. P.; KELLER, S. B.; DAUGHERTY, P. J. Supply chain collaboration and logistical service performance. Journal of Business Logistics, [S.l.], v. 22, n. 1, p. 29-48, 2001.
TANG, O.; MUSA, S. N. Identifying risk issues and research advancements in supply chain risk management. International Journal of Production Economics, [S.l.], v. 133, n. 1, p. 25-34, 2011.
TRKMAN, P.; MCCORMACK, K. Supply chain risk in turbulent environments - A conceptual model for managing supply chain network risk. International Journal of Production Economics, [S.l.], v. 119, n. 2, p. 247-258, 2009.
TRKMAN, P.; OLIVEIRA, M. P. V.; MCCORMACK, K. Value-oriented supply chain risk management: you get what you expect. Industrial Management & Data Systems, [S.l.], v. 116, n. 5, p. 1061-1083, 2016.
TSENG, P.; LIAO, C. Supply chain integration, information technology, market orientation and firm performance in container shipping firms. The International Journal of Logistics Management, [S.l.], v. 26, n. 1, p. 82-106, 2015. DOI: 10.1108/IJLM-09-2012-0088
WALTER, S. G.; WALTER, A.; MÜLLER, D. Formalization, communication quality, and opportunistic behavior in R&D alliances between competitors. Journal of Product Innovation Management, [S.l.], v. 32, n. 6, p. 954-970, 2015.
WIENGARTEN, F. et al. Collaborative supply chain practices and performance: exploring the key role of information quality. Supply Chain Management: An International Journal, [S.l.], v. 15, n. 6, p. 463-473, 2010.
WIENGARTEN, F. et al. Risk, risk management practices, and the success of supply chain integration. International Journal of Production Economics, [S.l.], v. 171, p. 361-370, 2016.
YU, Y.; HUO, B. Supply chain quality integration: relational antecedents and operational consequences. Supply Chain Management: An International Journal, [S.l.], v. 23, n. 3, p. 188-206 , 2018. DOI: 10.1016/j.dss.2012.05.044
ZACHARIA, Z. G.; NIX, N. W.; LUSCH, R. F. Capabilities that enhance outcomes of an episodic supply chain collaboration. Journal of Operations Management, [S.l.], v. 29, n. 6, p. 591-603, 2011. DOI: 10.1016/j.jom.2011.02.001
ZENG, B.; YEN, B. P. C. Rethinking the role of partnerships in global supply chains: a risk-based perspective. International Journal of Production Economics, [S.l.], v. 185, p. 52-62, 2017. DOI: 10.1016/j.ijpe.2016.12.004
ZHANG, C.; VISWANATHAN, S.; HENKE, J. W. The boundary spanning capabilities of purchasing agents in buyer-supplier trust development. Journal of Operations Management, [S.l.], v. 29, n. 4, p. 318-328, 2011. DOI: 10.1016/j.jom.2010.07.001
ZWIKAEL, O.; SMYRK, J. Project governance: balancing control and trust in dealing with risk. International Journal of Project Management, [S.l.], v. 33, n. 4, p. 852-862, 2015.
Downloads
Publicado
Como Citar
Edição
Seção
Licença
Copyright (c) 2022 Washington Romão dos Santos, Murilo Zamboni Alvarenga, Marcos Paulo Valadares de Oliveira, Hélio Zanquetto Filho
Este trabalho está licenciado sob uma licença Creative Commons Attribution-NonCommercial 4.0 International License.
Para publicação de trabalhos, os autores deverão assinar a Carta de Direitos Autorais, cujo modelo será enviado aos autores por e-mail, reservando os direitos, até mesmo de tradução, à RCA.
Para os textos que apresentam imagens (fotografias, retratos, obras de artes plásticas, desenhos fotografados, obras fotográficas em geral, mapas, figuras e outros), os autores devem encaminhar para a RCA carta original de autorização da empresa que detém a concessão e o direito de uso da imagem. A carta deve estar em papel timbrado e assinada pelo responsável da empresa, com autorização para o uso e a reprodução das imagens utilizadas no trabalho. O corpo da carta deve conter que a empresa é detentora dos direitos sobre as imagens e que dá direito de reprodução para a RCA. É importante salientar que os autores são responsáveis por eventuais problemas de direitos de reprodução das imagens que compõem o artigo.
A instituição e/ou qualquer dos organismos editoriais desta publicação NÃO SE RESPONSABILIZAM pelas opiniões, ideias e conceitos emitidos nos textos, por serem de inteira responsabilidade de seus autores
