Reflecting about the administration and the negotiation of conflicts in heath teams - doi:10.5020/18061230.2007.p111

Abstract

The set of themes “administration and negotiation of conflicts” has throughout the years been a polemic subject and one of great interest to administrators of health organizations. The aim of this study was to discuss about the process of administrating and negotiating conflicts in health teams. Conflicts are internal disagreements, resulting from the differences in relation to ideas, values and feelings between people or groups. The conflict in the nursing team can be openly expressed by an increase in criticism, annoyances or discussions between members of health teams, leading to dissatisfaction in working places causing reduction in the quantity and quality of the service. The team manager should have a good relationship with all members and also be humble, contributing with his knowledge, and balancing with common sense the team members’ performance. Beside this, it’s very important to know how to listen to others; having flexibility as facing some situations and being a leader, knowing how to solve problems without creating anxiety and discomfort. In health teams, in order to obtain a good relationship at work, the team must have the capacity to lead with the differences in an efficient way. A good relationship avoids the arising of conflicts, for it increases the mutual comprehension, inspires confidence and respect; it allows to maintain the reason and the emotion and improves the communication.