SANTOS, Sylvio Ribeiro de Oliveira; OLIVEIRA, Daniel Max de Sousa. Consumer and Customer Engagement: A Review of The Decade (2010-2019) and Future Directions. Revista Ciências Administrativas, [S. l.], v. 29, p. 1–15, 2023. DOI: 10.5020/2318-0722.2023.29.e13159. Disponível em: https://ojs.unifor.br/rca/article/view/13159. Acesso em: 11 fev. 2026.